February 2010
1 post
Zendesk vs Tender - saas helpdesks
We’re upgrading our helpdesk system, we currently use ‘kayako’ which is incredibly full featured, but sadly also incredibly complicated to manage.
The current main options that meet our needs (simple, fast, easy and fully integrated with email) are tender and zendesk.
My initial findings posted below.
I think for us the campfire integration and escalations will mean that Zen wins by a...
November 2009
1 post
is as happy as Larry doing page designs for the new safedrop.com site. nice to be creating stuff.
October 2009
1 post
1 tag
September 2009
1 post
Think I may try this for our services :) > 37signals valued at $100 billion
http://ping.fm/slTvE
July 2009
2 posts
student builds a toaster to highlight the effect of mass production we take for granted. takes 9 months costs $2k! http://ping.fm/PI2I1
secured microblogging for the enterprise will be huge. Yammer looks good, cubetree looks even better.. http://ping.fm/rzqyf
June 2009
2 posts
Markus Frind works one hour a day and brings in $10 million a year. Knew I was doing something wrong… http://ping.fm/rWV7g
7 rules for choosing a web agency or freelancer
I’ve managed the build for hundreds of websites, and am always getting asked for tips. Here’s a collection of things to be aware of when you’re engaging with an agency or a freelancer. 1 - Copyright Make sure you own copyright to any custom code & design, and get the photoshop .psd graphics, not just the jpegs.
2 - CMS - content management The content management system for...
May 2009
5 posts
its not that we have a short time to live,but that we waste a lot of it -having a coffee and reading Seneca, courtesy tim ferris. http://delivr.com/107px
“I actually think that there was always an unsustainable feel about what had...”
– Barack Obama (via Signal vs Noise) (via featureorbug)
2 tags
Choosing a CMS
When you’re building a website, the content management system is key. If you get a good one, you’ll have to do very little custom coding, and custom coding is what makes websites expensive. I strongly recommend you choose one that has widespread adoption, you don’t really want to be a guinea pig, if the agency upsets you/folds/f*cks off, then you can be left with an expensive,...
new projectfusion.com site has dropped our bounce rate from 90% to 50%, and we just got our first sale from it. Yay!
just back from Donegal, 3 days of glorious sunshine and the most beautiful beaches in the world.shame about all the 1/2 finished houses..
April 2009
3 posts
southerly 10 knots, blue skies, sunshine. Great first race of the year!
1994 I went from filofax to pocketPC>PalmPilot>Psion>Smartphone>Symbian. 2009 got another filofax. paper just works best.
testing ping.fm
December 2008
2 posts
September 2008
1 post
New Case where Police Use Truncated Hash... →
I have been thinking about using abbreviated hash for some time, to make the process of identifying due diligence documents easier, and was just getting to the stage of thinking “mmh, wonder could we patent this?” when I found this article by Ralph Losey
We’re implementing a truncated hash system on our virtual dataroom. For due diligence, it’s just great when the index document has an automatic,...
August 2008
1 post
Nokia E71 and a sensible data tariff finally...
I took hold of a new nokia e71 last week, nokia’s latest smartphone, billed as their answer to the blackberry and the iphone. It was £32 a month on 3, with 1Gb of data transfer. I’ve used smartphone’s for many years, starting with an early windows mobile device. To date, my experience has been mixed. If it worked, it was irregular, and always expensive, with per Mb and other...
July 2008
1 post
Amazon Web Services @ Amazon.com →
interesting. build it, host it, and amazon will bill it, and just charge you 3% of the amount. Amazon really get where the web is going.
June 2008
1 post
Apples Pages Wordprocessor reviewed - poor...
If Microsoft get abuse for not complying to open standards, then how come Apple get away with it. For the last few days I’ve been testing Apples ‘Pages’ - and it’s a lovely piece of software, much, much nicer to use than Office, or OpenOffice, except for one thing. When you save a file, you can save as: Pages PDF Word Text That’s it ! no open office formats....
May 2008
1 post
Mad Mag Foldups →
The New York Times has a spectacular interactive Flash feature on Mad Magazine fold-ins. Remember those? ( thanks adjust .blogspot.com )
April 2008
4 posts
Working at home - how to cut out distractions
I now work at home 2-3 days a week, and with a young baby in the house, that can be tough. This week, I found the solution - a pair of Shure in ear headphones, and some software that plays ambient noises. The headphones are like those noise plugs, you roll them between your fingers, and they form a seal in your inner ear - blocking out sounds. The software, well to quote from their website (...
2 tags
Google App Engine can't handle demand for Google... →
(via featureorbug)
2 tags
February 2008
2 posts
A $1 Billion Email Gaffe →
A lawyer for one of Eli Lilly’s retained firms mis-addressed an email to a colleague with the same last name as that of the Times reporter
“Most people are other people. Their thoughts are someone else’s opinions,...”
– Oscar Wilde.
January 2008
7 posts
Mobile phone radiation wrecks your sleep →
says a survey sponsored by the phone manufacturers. Wonder how they’ll get out of that one ?
CMU researcher Johnny Lee has hacked the Wiimote... →
Translation: Amazing three-dimensionality with regular old displays, potentially available on a Wii or other system near you - ( from wireds geekdad )
Startup - I've published some handy docs for... →
mmh. hope this works, haven’t used scribd before
MD5 collision demonstration →
2 tags
Leopard - the new Windows ?
angus: since I switched last year, I've *loved* working with OS/X. However, since I installed Leopard, its got much more unstable, and seems to need a restart every day (before that it got started once a week )
angus: Leopard being pants again today. I may start a leopard keeps crashing.com chatroom - Today, Jan 18
mark: Hmm, Leopard not crashed for a few days now Today, Jan 18
mark: Leopard is doing my head in - Tue, Jan 1
mark: hey Angus, you tried this Bento thing for Leopard?
mark: argh, f*&cking Leopard - Wed, Dec 12, 2007
angus: ok, enjoy the day - hope leopard doesnt crash the 3 times it has on me today :) - Mon, Dec 10, 2007
mark: stupid Leopard - Mon, Dec 10, 2007
david: mark was complaining too...is it that leopard thing? - Fri, Dec 7, 2007
angus : Morning Mark - leopard is &*^^%. it crashes all the f*&king time, What do you... - Thu, Dec 6, 2007
mark: Leopard is really starting to f*&k me off - Thu, Dec 6, 2007
mark: got to restart, Leopard becoming crashy - Thu, Dec 6, 2007
mark: mm, really getting used to Leopard, now - Wed, Dec 5 2007
“What do you take me for, an idiot?”
– General Charles De Gaulle, when a journalist asked him if he was happy
Choosing a web framework
We’re looking at developing a new product, and need a framework. The techs argue about Django, Ruby on Rails, Pylons, Turbo Gears, Mason, Zope and Cake, and all the arguments sound good. So I thought, what if we need to hire someone quickly… ( see we’ve been using Zope for a while, and that can be tough to get developers for )
odesk.com- title only search - number of providers...