February 2010
1 post
Zendesk vs Tender - saas helpdesks
We’re upgrading our helpdesk system, we currently use ‘kayako’ which is incredibly full featured, but sadly also incredibly complicated to manage.
The current main options that meet our needs (simple, fast, easy and fully integrated with email) are tender and zendesk.
My initial findings posted below.
I think for us the campfire integration and escalations will mean that Zen wins by a...